I have received the incorrect item
If you believe you have received the wrong item, please reach out to us as soon as possible and our team will confirm with you and arrange a replacement as soon as possible.
I ordered the wrong item
Please contact us with your order number and details of your concerns and we’ll reach out as soon as possible.
An item I purchased has stopped working
Please contact us as soon as possible to take action.
Our Returns and exchange policy DOES NOT include:-
- Damage occurred to products through electrical issues (High voltage… etc.).
- If your product is out of the warranty period.
- If the product is consumable and of single-use (Such as thermal paste… etc.).
- If the product is damaged/broken.
- If the product’s original packaging isn’t available.
Our Returns and exchange policy DOES include:
- If the product is factory defective.
- If the product isn’t performing its intended purpose.
Other than the terms above, we DO NOT offer any returns/refund/exchange for any products that don’t meet our returns and exchange policy requirements.